[Resolved] Issue Causing Album Display Error for Some Users (and How to Restore Your Favorites)

The FamilyAlbum Team

Thank you for using FamilyAlbum.

Earlier today it came to our attention that certain users were experiencing an issue where a “Couldn’t find an album” error message was shown instead of their album.

This issue has been resolved. If you are still encountering an error message, please restart your FamilyAlbum app.

If you experienced this issue, unfortunately your Favorites won’t be restored automatically. Please follow the steps below to restore your Favorites:

How to Restore Your Favorites

  1. Open your FamilyAlbum app and go to the Settings tab
  2. Tap “Cache Settings”
  3. Tap “Refresh Cache”

If you have any questions or concerns, please don’t hesitate to contact us by tapping “Inquiries” in the Settings tab. You can also contact us via email at

Thank you very much for your patience and we sincerely apologize for the inconvenience.

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