[Notice] Issue Causing Album Display Error for Some Users

The FamilyAlbum Team

Thank you for using FamilyAlbum.

It has come to our attention that certain users are experiencing an issue where a “Couldn’t find an album” error message is shown instead of their album.

We’re currently working hard to fix this issue as quickly as possible. We’ll make another announcement as soon as the issue has been resolved.

Uninstalling FamilyAlbum will not resolve the issue. If anyone you know is experiencing this issue, please tell them to not uninstall the app.

If your FamilyAlbum app is showing this error message, please don’t uninstall the app.

If you have any questions or concerns, please don’t hesitate to contact us by tapping “Inquiries” in the Settings tab or via email at

Thank you very much for your patience and we sincerely apologize for the inconvenience.

Related Articles